Property information disclaimer

We make reasonable efforts to publish property details that are current and useful. Listing information may come from owners, landlords, agents, data providers or other third parties, so we cannot promise that every price, measurement, feature, image, inspection time or statement is complete or error-free.

Anyone considering a property should independently verify the information, inspect the property where appropriate, and obtain professional advice before making an offer, application or other commitment.

Information we collect

We may collect information you provide when you contact us, request a viewing, submit an enquiry, apply for a rental, subscribe to updates, complete a form or communicate with our team. This may include your name, contact details, property preferences, identification details and information relevant to a tenancy or real estate service.

We may also receive information from property owners, authorised representatives, referees, service providers, publicly available sources and other parties involved in providing real estate services. If you provide information about someone else, please ensure you are permitted to do so.

Why we use your information

We use personal information where reasonably necessary to:

• respond to questions, enquiries and requests;
• arrange inspections, appraisals, sales and property-management services;
• assess rental applications and manage tenancy-related matters;
• send requested property updates, service information or relevant marketing;
• operate, improve and secure our website and internal systems;
• manage administration, records, billing and service providers; and
• meet legal, regulatory, insurance or dispute-resolution requirements.

Where marketing messages are sent, you can ask us to stop sending them. We will continue to send essential communications when needed to provide a service or complete a transaction.

Cookies and website analytics

Our website may record technical information such as browser type, device details, pages visited, access times and the website that referred you to us. We use this information in an aggregated or operational way to maintain security, understand website usage and improve the experience. Your browser settings may allow you to limit cookies, although some features may not work as intended.

When information is shared

We may share information with property owners, landlords, applicants, contractors, technology providers, professional advisers, insurers, financial or tenancy service providers and other organisations involved in delivering the service you request. We provide only information reasonably needed for the relevant purpose and expect service providers to handle it confidentially and securely.

Information may also be disclosed where required or permitted by law, to protect the rights and safety of people or property, or to investigate suspected fraud, misuse or security incidents.

Security and retention

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people and providers who need the information for their work. We retain information only for as long as it is needed for its intended purpose or to satisfy legal and business record requirements.

Access, correction and concerns

You may ask us what personal information we hold about you and request corrections if it is inaccurate or incomplete. We may need to verify your identity before responding and may apply any fee or limitation permitted by applicable law.

If you have a privacy concern or want to withdraw from marketing, please contact our office using the details on the Contact page.

Updates to this notice

We may revise this page when our services, information practices or legal obligations change. The latest version will be published here, with its effective date updated where appropriate. By continuing to use the website after an update, you acknowledge the revised notice.